Welcome to YOUTERA. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our website or purchasing our products.
1. Account Terms
You may be required to provide certain information to place an order or use specific features of our website.
You agree to provide accurate, current, and complete information and to keep your information updated where necessary.
You are responsible for maintaining the confidentiality of any account credentials and for activities carried out through your account. Please notify us promptly if you believe your account or credentials have been accessed without authorization.
We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe there has been fraud, misuse, unauthorized activity, or a violation of these Terms.
2. Pricing and Payment
All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
Prices may change without prior notice. However, changes in price will not affect an order that has already been accepted and confirmed, except where required by law.
Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.
We accept payment methods made available through our website, which may include UPI, debit cards, credit cards, net banking, wallets, or other payment methods provided by our payment partners.
Payments may be processed by third-party payment providers. We do not generally store complete payment-card information on our own servers.
If a payment fails, is reversed, or is not successfully completed, we may cancel or delay the order until payment is successfully received.
3. Product Descriptions and Availability
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, specifications, and other information displayed on our website are accurate.
However, actual product colors may vary slightly depending on your device or screen settings.
We do not guarantee that every product description or website image will always be completely accurate, current, or error-free.
Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.
If a product is unavailable after you place an order, we may contact you regarding the issue and, where appropriate, provide a refund for the unavailable item.
4. Order Acceptance and Cancellation
Placing an order on our website constitutes an offer to purchase the selected products.
After you place an order, you may receive an order confirmation by email or other communication. An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently identify an issue with availability, pricing, payment, or other order information.
We reserve the right to accept or reject an order at our discretion, subject to applicable law.
We may cancel an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Payment issues or suspected fraud
- Incorrect or incomplete shipping information
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after receiving payment, we will provide an appropriate refund in accordance with applicable law and our refund policy.
5. Shipping and Delivery
Orders are shipped to the address provided by the customer during checkout.
Estimated delivery times may vary depending on the destination, shipping method, product availability, fulfillment time, and circumstances outside our control.
Orders are generally processed within [8-10] business days after successful payment and order confirmation, unless otherwise stated.
Delivery estimates are not guaranteed and may be affected by factors such as:
- Courier delays
- Weather or natural events
- Public holidays
- Incorrect or incomplete addresses
- Operational disruptions
- Other circumstances beyond our reasonable control
Once an order has been handed over to the shipping provider, tracking information may be provided where available.
Customers are responsible for providing accurate delivery information. Additional charges or delays resulting from incorrect information may be the customer's responsibility, subject to applicable law.
6. Returns and Refunds
Returns, replacements, exchanges, and refunds are subject to our Returns & Refund Policy.
Before returning a product, customers should follow the instructions provided in our return policy or contact us at youteraclothing@gmail.com.
Products may need to meet certain conditions to qualify for a return or refund, including applicable requirements regarding:
- Return period
- Product condition
- Original packaging
- Proof of purchase
- Damaged, defective, or incorrect products
Refunds, when approved, will generally be processed using the original payment method or another method permitted under applicable law.
Nothing in these Terms limits any mandatory consumer rights or remedies available to customers under applicable Indian law.
7. Prohibited Uses
You agree not to use our website or services for unlawful or unauthorized purposes.
You must not:
- Violate any applicable Indian law or regulation
- Commit fraud or engage in deceptive activities
- Attempt to gain unauthorized access to our website, systems, or accounts
- Interfere with the security or operation of our website
- Upload malicious software, viruses, or harmful code
- Copy, reproduce, distribute, or exploit our website content or intellectual property without permission
- Use automated systems to scrape, collect, or extract website information without authorization
- Impersonate another person or provide false information
- Use our products, website, or services in connection with illegal activities
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
8. Intellectual Property
Unless otherwise stated, all content on our website, including our brand name, logos, graphics, photographs, designs, text, product images, and other materials, belongs to or is licensed to YOUTERA.
You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without our prior written permission.
9. Third-Party Services and Links
Our website may use third-party services such as payment processors, fulfillment providers, shipping companies, analytics services, or other technology providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party services to the extent permitted by applicable law.
Our website may also contain links to third-party websites. These links are provided for convenience, and we are not responsible for the content or operation of those websites.
10. Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, or free from errors.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, YOUTERA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Where permitted by law, our total liability relating to a particular order or product will not exceed the amount actually paid by you for that order or product.
This limitation does not apply to liability that cannot legally be limited or excluded under applicable law, including rights or remedies that cannot lawfully be waived.
12. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet or technology failures, pandemics, or other similar events.