Return & Refund Policy


 

At YOUTERA, we want you to feel confident when shopping with us. If there is an issue with your order, we're here to help. Please read the following policy to understand when returns, replacements, exchanges, and refunds are available.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged or defective product
  • You received the wrong product, color, or size due to an error on our part
  • The product received is materially different from what was ordered
  • The product meets any other return conditions stated on the product page or at checkout

To be eligible, the product should generally be unused, unwashed, unworn, and in its original condition, with original packaging and tags where applicable.

We may request photographs or videos of the product to verify the issue before approving a return or replacement.

2. Return Timeframe

Return or replacement requests must be submitted within [7 DAYS] of the date you receive your order.

To request a return, contact us at [youteraclothing@gmail.com] with:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs/videos of the product and packaging where relevant

Requests submitted after [7 DAYS] may not be eligible, except where required by applicable law.

3. Damaged or Defective Products

If your product arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.

We may ask you to provide clear photos/videos showing:

  • The product
  • The damaged or defective area
  • The packaging/shipping label
  • Your order details

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and availability.

Where the issue is confirmed to be our responsibility, we will not expect you to bear the reasonable return shipping cost.

 

4. Non-Returnable Items

Unless required by applicable law, the following may not be eligible for return or exchange:

  • Products that have been worn or washed
  • Products damaged after delivery due to customer use or improper care
  • Products without required original packaging/tags, where applicable
  • Products returned after 7 DAYS.
  • Products that have been customized or personalized specifically for the customer
  • Products returned because the customer simply changed their mind, where such return is not offered by youtera

Print-on-demand products: Because certain products may be produced specifically after an order is placed, we may restrict change-of-mind returns. However, this does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise covered by applicable consumer law.

6. Return Shipping Costs

If the return is required because we sent the wrong, damaged, or defective product, YOUTERA will cover the reasonable return shipping cost or provide an appropriate return solution.

Any return shipping instructions provided by our team should be followed carefully. We may not be responsible for parcels returned to an incorrect address or without following our return instructions.

7. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 5-7 DAYS.

The refund will generally be issued to the original payment method used for the purchase, where technically and legally possible.

Your bank, card issuer, payment provider, or other financial institution may require additional time to reflect the refund in your account. The time taken by the payment provider is outside our direct control.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, including where:

  • The returned product has been used or damaged after delivery
  • The product is missing components or packaging where those are required for the return
  • The condition of the returned product does not meet the eligibility requirements

Any deduction will be communicated to the customer where applicable.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

Because some products may enter production or fulfillment shortly after an order is placed, cancellation may not always be possible.

If an order has already entered production or been shipped, cancellation may not be available except where required by applicable law.

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11. Our Commitment

We want every YOUTERA order to be a positive experience. If something goes wrong with your order, please contact us before sending anything back so we can help resolve the issue as quickly as possible.

Nothing in this policy is intended to remove or restrict any mandatory rights or remedies available to consumers under applicable Indian law